Privacy-safe support
Reproduce the surface, protect the document.
Nocturne has no automatic diagnostic upload. Reports are intentional and should use a blank test document whenever possible.
Before reporting
- Reload Docs or Drive and confirm Nocturne 1.1 is enabled.
- Try Midnight and Graphite; in Docs compare Original, Dim and Black.
- Reproduce Docs issues in a new blank document with invented content. For Drive, describe the surface without naming files.
- Check the known limitations.
Never include
Do not send a private document title, URL, document identifier, text, collaborator identity, unsanitized screenshot, exported file, browsing history or licence key.
Report template
App: Docs / Drive
Browser and OS (optional):
Surface: menu / page / list / comments / dialog / other
What appeared wrong:
Steps using invented content:
Does disabling Nocturne restore the expected surface?
Until the Chrome Web Store support channel is live, keep this report locally. The extension popup provides the same scrubbed template. No report endpoint has been invented.
Licence activation
Copy the licence key from your Polar customer portal, open Nocturne → More options, choose Activate Pro licence and paste the key. Each purchase supports up to three browser activations. Use “Deactivate on this browser” before moving a seat when possible.
Billing and cancellation
Use the Polar customer-portal link in your purchase email to update payment details or cancel. Access continues through the paid term. Refund requests start from the purchase email and are handled according to applicable consumer law and the checkout terms.